Shipments and returns
Your pack shipment
Packages are generally dispatched after receipt of payment once all items are in-stock and are shipped via The Courier Guy with tracking and drop-off with required signature. Once your order is ready to be released to the carrier, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Returns
We do not except any returns of items except on items we supplied in error, in other words the item(s) were not listed on your order. Such item(s) will be collected from you at not additional cost and must be returned to us in mint condition. This will be assessed on receipt by our warehouse.